Mercure Newbury Elcot Park

“Great family getaway”

Excellent family stay. We enjoyed the pool(s), spa, local walks, salo. Delicious supper in the Sushi restaurant and good breakfast with lots of healthy and hearty options. We will be back with friends soon as so much to do here. Lots of space and quality offering.

“Lovely stay”

Had such a lovely stay at the Retreat - but the highlight was Lily, who greeted me on arrival. So helpful and always had a smile - her aura was 10/10! This girl deserves a promotion! Also would recommend the pan Asian restaurant - another great recommendation from Lily!

“Our 15yr Wedding Anniversary”

We arrived at the hotel yesterday for our 15year Wedding Anniversary due on 5th September. We hired the whole hotel in 2009 we had the best time then and a fabulous 24hours with you starting yesterday. Grace was brilliant with me on the phone the other day advising we could arrive earlier than... Mais

We arrived at the hotel yesterday for our 15year Wedding Anniversary due on 5th September. We hired the whole hotel in 2009 we had the best time then and a fabulous 24hours with you starting yesterday. Grace was brilliant with me on the phone the other day advising we could arrive earlier than 4pm to use the facilities etc. We met Lily on arrival who was amazing definitely deserves a promotion such a lovely young lady who was a wealth of friendly knowledge. We also met Rosa who showed us to our room and shared info of her parents getting married at the hotel before us. The room was amazing. Would highly recommend HoneyBottom and thank you very much for the complimentary room upgrade and our congratulations mini brownies. We had a fantastic evening meal in the brasserie all of the team were great especially Alice who was serving us. I ordered the Nutella donuts but was a bit disappointed it came with mango sorbet and not the passion fruit sorbet which it said it came with. Although Alice did offer to get me one if I'd have liked but by that time I had already almost finished the lovely mango one. We had a great night's sleep bed amazing. Breakfast was also very nice. We booked afternoon tea which Grace helped with last night as we did not know we had to book 24hr in advance. This was very nice of her and Chef to arrange for us. We had a great afternoon tea and Ella who was serving us was very helpful. All the team in the restaurant were great sorry I cannot name all. The take home complimentary congratulations cup cakes were a lovely gesture which our children have devoured and this was the final touch to a great stay. My parents live in Ramsbury and we live in Dubai. It was so great being able to finally getting back to Elcot Park it definitely did not dissapoint. Highly recommend.

Menos

“Relaxing stay but watch out for the shower”

My husband and I stayed here to celebrate our 10 year wedding anniversary. Mixed feelings about this hotel, decor was lovely mostly but a few things slipped the mark. We stayed in a Culture room. The room was nice, it had everything you needed. Bed Sheets were lovely but the pillows definitel... Mais

My husband and I stayed here to celebrate our 10 year wedding anniversary. Mixed feelings about this hotel, decor was lovely mostly but a few things slipped the mark. We stayed in a Culture room. The room was nice, it had everything you needed. Bed Sheets were lovely but the pillows definitely could have been better. Getting hold of reception was an issue, calls were never answered. My biggest issue was the shower in room 54 which I think is a massive health and safety issue which has been overlooked and ruined our experience. There was an over bath shower in the room which we are used to using at home but this one should be used with caution! The bath is narrow and the curved sides are extremely slippy. My husband had mentioned this to me after his shower so I had approached with caution. However, I still managed to fall backwards through the glass shower screen hitting my back so hard on toilet I was left crying in pain on the floor. It’s left a big mark, is very tender and no doubt will develop into a huge bruise in the coming days . After the incident I discovered there is a bath mat hidden behind the door under the robes but this should definately be in a more obvious place and perhaps even a small sign to advise this is used. Although raising this to house keeping staff and front desk I don’t think they appreciated the severity of the incident. We are not ones to raise a scene but I do think this could have been a very different outcome and fortunately I acted quickly to protect hitting my head. We were lucky enough to have great weather and so could make use of the pretty outdoor pool although the water was too cold for me and there clearly wasn’t enough sun loungers to cater for everyone. We ate in both The brasserie and the pan-Asian restaurant and I would say the food was probably the highlight of our stay.

Menos