Mercure Newbury Elcot Park

“Beautiful Christmas stay”

Having never spent Christmas away from home and having a pretty rubbish 2024 we were very nervous about staying here ! My husband has food allergies and hang ups and we have two dogs one been quite hard work ! From the moment we booked a few months ago the excellent customer service started with L… Mais

Having never spent Christmas away from home and having a pretty rubbish 2024 we were very nervous about staying here ! My husband has food allergies and hang ups and we have two dogs one been quite hard work ! From the moment we booked a few months ago the excellent customer service started with Lauren in bookings going out of her way to accommodate all of my requests regarding menu changes for the husband, restaurant bookings to accommodate the awkward dog, room advice to name a few! The hotel was stunning so pretty all decorated but what stood out the most was the staff how happy they were and genuinely pleased to have you nothing was to much trouble from cleaning staff reception bar and restaurant all were a credit to the hotel. Special thank you to Ash who looked after us in the restaurant Xmas Eve and Xmas Day, my Mum joined us for lunch and she commented how lovely he appeared to guests and cheery - he made a special point to thank us when we left! The lady at breakfast I did nkt catch her name but I know she was from Poland and the other ladies that worked Christmas morning were so lovely welcoming and attentive they should also be recognised for this! Little extras given by the hotel a clean dog friendly room and.l a genuine feeling of been at home this hotel have it spot on ! A lovely grazing table Christmas night instead of these stupid hampers that isolate you to your room! We will try and return next year please don’t change anything and thank you for a lovely stay nothing was too much trouble and your staff are a credit to you !

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“Great Stay!”

We had a great time during our stay for our anniversary and whilst we don’t often write reviews, we felt compelled to right the wrongs of other reviews. Perhaps we aren’t as fussy as your average person on staycation….. Summary: Room - really nice, comfy bed, decorated lovely and great view of th… Mais

We had a great time during our stay for our anniversary and whilst we don’t often write reviews, we felt compelled to right the wrongs of other reviews. Perhaps we aren’t as fussy as your average person on staycation….. Summary: Room - really nice, comfy bed, decorated lovely and great view of the countryside. We were upgraded so perhaps nicer than some rooms, but either way it was very nice for the money we paid. Spa: not that large, but has everything you need (jacuzzi, sauna, steam, outdoor pool, loungers etc.) and is clean. Dinner/food: we really enjoyed ours - we can particularly recommend the cauliflower popcorn, scotch egg and my rib eye was spot on. The waitress was also really nice, attentive etc. Staff: yet to find one of these ‘bad’ staff. All of ours were very attentive, friendly and super helpful. Extras: we were sent brownies to our room for our anniversary, if you have a sweet tooth there are loads boiled sweets in the pantry to help yourself to, and loads of filtered water to refill bottles in the room. Plus free ginger liquor! All in all, for the price paid, we would fully recommend and will stay again! 😃

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“Great dining experience”

Had a lovely family meal and birthday celebration in a private room off the restaurant. Great ambiance and food, good service and decent value, so no complaints all round, but it just didn't reach the 5-star level and, overall, was slightly underwhelming

“Nice Tay but definitely things to be improved ….”

This was our second stay at the hotel and we had a nice time but we’re happy we only stayed for one night. The good bits - lovely hotel and easy layout very inviting - very kind and helpful staff - nice spa area - excellent meal at the Asian restaurant Few pieces of feedback of things that need… Mais

This was our second stay at the hotel and we had a nice time but we’re happy we only stayed for one night. The good bits - lovely hotel and easy layout very inviting - very kind and helpful staff - nice spa area - excellent meal at the Asian restaurant Few pieces of feedback of things that need to be improved - more selection at breakfast, there isn’t a huge selection eg no vegetarian sausages - the restaurants particularly the Asian one gets booked up so quickly despite us looking to book it as soon as we booked our stay. However, you can go and ask on the day and they may seat you - the room was too hot - it made it quite uncomfortable to sleep and we couldn’t find a way to individually adjust the temperature - the outdoor pool and the hydrotherapy pool could be warmer as they were a little cold - you can’t use the e-bikes unless you have a specific motorbike license which isn’t explicitly clear at first glance

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