Hotel Renovo Des Moines Urbandale,Tapestry Collection Hilton

“Nice property and friendly staff”

Booked a room here due to proximity of an event close by. Initial impressions upon arrival was classy looking property, ease of access. The check in was very easy with friendly staff. One thing that was slightly annoying was the hoard of adults congregating in the lobby when others were trying to... Mais

Booked a room here due to proximity of an event close by. Initial impressions upon arrival was classy looking property, ease of access. The check in was very easy with friendly staff. One thing that was slightly annoying was the hoard of adults congregating in the lobby when others were trying to check in. The staff did attempt to have people move to another area but most were oblivious to those of us trying to get luggage around to the elevator, taking pictures of girls in prom dresses, etc. Not sure what was going on but it was a bit of a challenge. Room was clean and seemed in order. I was a bit disappointed some of the equipment in the fitness center was broke, and from the looks of another review last Sept has been for some time. 6 months to repair a cable machine? I was tempted to do it myself. I will say this has one of the largest fitness centers I have ever seen, so that was a nice change. I did appreciate the large parking lot and multiple secure entrances that allow one to not have to go thru the main lobby. Cleaning staff upon our departure very friendly and happy to see us/wish us a good day. I can't comment on the cafe or food since we did not eat there, but it's a nice large area and laid out well. We would stay here again. Hint--if you don't want to go thru the parking lot of the restaurant, take the back road that runs up behind the properties on the north side. It's a nice short cut to avoid all those cars.

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“Meh!”

I am an I prefer member but the prices on the site were way more than Expedia. I reserved thru Expedia. I asked when I got to hotel if hotel was booked and was told not even close. I then asked if I could upgrade. The rep said I could but then saw I did not purchase thru my I prefer acct and told... Mais

I am an I prefer member but the prices on the site were way more than Expedia. I reserved thru Expedia. I asked when I got to hotel if hotel was booked and was told not even close. I then asked if I could upgrade. The rep said I could but then saw I did not purchase thru my I prefer acct and told me I could not. This was super frustrating. The hotel would rather have empty rooms than upgrade someone to keep their loyalty? Plus $11 for breakfast?! A breakfast like the one offered is free at other hotels. There was nothing special about it except a waitress to bring our drinks and refill coffee….which btw she did not keep up on!! We had to ask for refills when we were able to find her and she was not happy to do so! Oh, and the creamer was expired, so that was wonderful, too. We were in a deluxe king. Very spacious. Bathroom is large and amazing. Plenty of towels. Air conditioner kept up with temp so that was nice! However, there was no body soap in the shower as the container was empty and the tv was tiny for the room.

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