Embassy Suites By Hilton Miami International Airport

“Otimo hotel mas precisa melhorar o serviço de recepçao.”

Quarto e banheiro exceletes. Café da manhã muito bom para o padrão americano, com omelete feito na hora. Happy hour com bebidas gratuitas, mas os petiscos poderiam ser melhores. Piscina um pouco pequena para o tamanho do hotel e no dia foi dificil conseguir toalhas de piscina. Atendimento da recepç… Mais

Quarto e banheiro exceletes. Café da manhã muito bom para o padrão americano, com omelete feito na hora. Happy hour com bebidas gratuitas, mas os petiscos poderiam ser melhores. Piscina um pouco pequena para o tamanho do hotel e no dia foi dificil conseguir toalhas de piscina. Atendimento da recepçao foi péssimo e sempre com fila. Reservei pelo Hoteis,com pagando um adicional para um crédito de resort e na recepçao ninguem sabia do que se tratava e falaram que nao existia esta opcao.

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“Hotel com péssimo atendimento mas com boa estrutura física.”

A estrutura do hotel em si é boa, mas o atendimento dos funcionários é péssima! Maior parte das pessoas da recepção são rudes, sem disposição para atender e não amigável. Fiquei em um quarto de ótimo tamanho no 9o andar. Café da manhã é bom, no padrão americano. Existe um restaurante dentro do hote… Mais

A estrutura do hotel em si é boa, mas o atendimento dos funcionários é péssima! Maior parte das pessoas da recepção são rudes, sem disposição para atender e não amigável. Fiquei em um quarto de ótimo tamanho no 9o andar. Café da manhã é bom, no padrão americano. Existe um restaurante dentro do hotel chamado Grill 305 que possui boas refeições.

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“Beautiful hotel--Just don't leave anything behind”

I love ES and this was a very nice hotel. The reason for 2 stars off is the front desk. My son left behind a pair of jeans and Airpods (in the pocket) in the room. Unfortunately, we weren't able to call for over a week because we went on a cruise. On our day back to Miami, he called the front d… Mais

I love ES and this was a very nice hotel. The reason for 2 stars off is the front desk. My son left behind a pair of jeans and Airpods (in the pocket) in the room. Unfortunately, we weren't able to call for over a week because we went on a cruise. On our day back to Miami, he called the front desk several times and was immediately hung up on. When he finally got through the woman said to file a claim online and immediately hung up. He went online and it said to contact the hotel's front desk. So he called them (fifth time) and told the woman what the website said she said he had to e-mail or something, she was very unhelpful and brusque--he was so upset at this point. I told him if the front desk has this kind of attitude towards a simple thing like this he needs to assume his pants/airpods are long gone. I've stayed at hotels all over the US and the world, unfortunately left things behind here and there. NEVER had a more convoluted way to find out something as simple as if housekeeping found a pair of pants in the room. Don't they have a lost and found? He didn't remember the front desk clerk's name but he called on Jan 5, 2025 between 7:30 - 9 in the morning. Hopefully the manager reads this and corrects their front desk staff.

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“Loud with airport and train noise until at least midnight and rooms could use a little more TLC”

Staff were friendly and helpful, but the rooms could definitely use a little more TLC. I chose the hotel because it claimed to be “recently remodeled” and was within a reasonable distance from the cruise terminal. While my experience with the staff was great, the room could use a little more “rem… Mais

Staff were friendly and helpful, but the rooms could definitely use a little more TLC. I chose the hotel because it claimed to be “recently remodeled” and was within a reasonable distance from the cruise terminal. While my experience with the staff was great, the room could use a little more “remodeling”. Their definition of remodeling must be a fresh multiple coats of paint over the old doors, walls, trim, cabinets, etc. painted by a child. In addition, the bathroom didn’t have an exhaust fan causing moisture to build up on the ceiling yo the point it formed droplets. We also located what appeared to be mold above the shower. While I understand that we are staying in a hotel next to the airport, there is some airport noise to be expected. If you plan on staying here, expect to hear train horns, and some type of banging/explosions throughout the night, strong enough to shake the room.

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