Scp Hilo Hotel

“We didn’t want to leave 🤍”

This is the only hotel that I would highly recommend staying at in Hilo. Very laid back Island Vibes. My kids loved the pool, my husband and I did the morning yoga class and had our morning coffee in the lobby. We will definitely be staying here again.

“Beware to guests--check your credit card statement as soon as you arrive home.”

The remodeled hotel was very nice and our stay was great. However, I would warn guests to check their credit card statement shortly after returning home. I found a charge for $543 and 573 dated the two days we stayed there. Called the hotel and the first person I spoke to said one charge was for… Mais

The remodeled hotel was very nice and our stay was great. However, I would warn guests to check their credit card statement shortly after returning home. I found a charge for $543 and 573 dated the two days we stayed there. Called the hotel and the first person I spoke to said one charge was for the first night and the other for the second night. I remarked that I would never have stayed there for over $500 per night. Another person came on the phone and she said I was charged the higher amount when I checked in. It was a way of verifying that my credit card was valid. I was not told this. I was sent a message the day before we checked out that I could do the check out on my phone so I did and I received a receipt for $540. The second person told me I should not have checked out on my phone then I wouldn't have gotten double charged. I told her I should not have been sent this message since I was already charged the when I checked in or there should have been a note saying I was already charged. This person made it seem as though it was my fault for the double charge. When I returned my room keys the clerk said everything was fine and nothing was said about being charged twice. I suggest that the guest be told about being charged when they check in, not send a message that I can check out on my phone and most importantly be cordial to the guests when the hotel makes an error. My charge account has since been credited the error.

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“What a nice hotel!”

The hotel was lovely - the location was not lovely, but it was ok. The hotel has great amenities! A wonderful pond where one night we listened to a particularly sassy duck periodically quacking. There is easy to use, clean, reliable and fast laundry. The staff was spectacular across the board - so … Mais

The hotel was lovely - the location was not lovely, but it was ok. The hotel has great amenities! A wonderful pond where one night we listened to a particularly sassy duck periodically quacking. There is easy to use, clean, reliable and fast laundry. The staff was spectacular across the board - so friendly and easy to talk to. We got great answers to all of our questions. The location is a little close to a busy road and right on the airport flight path. It's not like the airport is Heathrow or something, so it's not unbearable it was just not the most ideal. There was live music in the lobby, as well as a flower arranging session, which looked fun. Also the fish in the pond were pretty entertaining to watch. There are rooms that face the pond and then there are other rooms that face the interior courtyard with some pretty beautifully landscaped gardens to look at. The rooms were very clean. The pillows were fantastic. The bed was a foam mattress, which I'm not used to and didn't love, but I slept just fine. Parking was easy and plentiful. Some interesting things close by and walkable. Would definitely rebook if I ever get the chance to visit Hilo again.

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“A basic hotel in a good location”

We stayed here when our Airbnb did not work out. The bed was very comfortable, the water was hot, there was a small fridge in the room and a bidet in the bathroom. The staff was very friendly and helpful, especially Ivonne. I would say it's a 3 star hotel. Very basic. The main negative was that th… Mais

We stayed here when our Airbnb did not work out. The bed was very comfortable, the water was hot, there was a small fridge in the room and a bidet in the bathroom. The staff was very friendly and helpful, especially Ivonne. I would say it's a 3 star hotel. Very basic. The main negative was that the room air conditioner was very noisy. My husband is a light sleeper, so it woke him up. We did end up not using the AC at night and relied on the ceiling fan. They offered to give us a different room, but all the other rooms had the same noisy AC.

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