Mauna Lani, Auberge Resorts Collection

“Can't wait to return”

Our third time staying on this property ( stayed on the big island many more tomes) and can't wait to return. The properties gorgeous and the entire staff wonderful. Everyone working there has a smile on their face and eager to help. What can be more relaxing than watching the sun set with the uku… Mais

Our third time staying on this property ( stayed on the big island many more tomes) and can't wait to return. The properties gorgeous and the entire staff wonderful. Everyone working there has a smile on their face and eager to help. What can be more relaxing than watching the sun set with the ukulele being played in the background and seeing a whale breech above the water!!!! We can't wait to return

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“Best Kona resort”

Incredible property, excellent amenities, great staff. We spent 4 nights here and had a hard time leaving. Everything is close and easy, excellent meals at Cannoe House. Gorgeous atrium/lobby space. Great walks, and snorkeling and too much to list. DEFINITELY COMING BACK.

“Exceeded our expectations”

We were greated with a flower lei, cold towel and cold drink upon arrival, a welcome experience after a long day of travel. The staff was terrific, friendly, knowledgable and ready to help. We enjoyed the 5 minute shuttle service to the golf course and a few outside restaurants. Our stay was rel… Mais

We were greated with a flower lei, cold towel and cold drink upon arrival, a welcome experience after a long day of travel. The staff was terrific, friendly, knowledgable and ready to help. We enjoyed the 5 minute shuttle service to the golf course and a few outside restaurants. Our stay was relaxed and enjoyable. We highly recommend for a golfing trip. The 2 courses connected with the resort were in great shape and equally fun and challenging. We will be back again next year!

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“Cold service”

A beautiful hotel on a stunning landscape. Rooms are spacious and modern with nice lighting, comfortable beds and beautiful views. But the service is surprisingly cold and impersonal. After staying at another resort in the same premium luxury tier and feeling overwhelmed with Hawaiian hospitality, … Mais

A beautiful hotel on a stunning landscape. Rooms are spacious and modern with nice lighting, comfortable beds and beautiful views. But the service is surprisingly cold and impersonal. After staying at another resort in the same premium luxury tier and feeling overwhelmed with Hawaiian hospitality, we were left consistently disappointed with the frequently unpleasant restaurant, concierge and desk staff. Of course this doesn’t apply to everyone—about a quarter of the staff members are perfectly friendly. But the sizable remainder left my wife and I feeling more like annoyances than guests. Some specific examples: 1. room not ready at check-in despite being past the 3PM time 2. needing to get our room re-cleaned after the bed wasn’t fully made and balcony wasn’t cleaned when we returned to our rooms in the evening 3. having to wait 35 minutes for a breakfast table before our flight home and being told we could not take buffet food to go… If you value service above all else, I’d suggest paying a small premium to stay at certain other resorts on the island (you know the ones). Auberge is a reasonable alternative to the (very) small handful of pricier Big Island options, but overall the pricing and branding is that of a five-star ultra-luxury resort and we don’t believe they meet this threshold.

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