Oaks Sunshine Coast Oasis Resort

“Amazing experience”

Very family friendly, amazing facility with great activities for the kids. 2 year old daughter absolutely loved the water park and bounce area.

“Algumas coisas poderiam fazer desta uma grande experiência.”

O Meu marido e eu ficamos aqui por uma noite. Minha recepção na recepção foi muito bom com a equipe a ser simpáticos e prestativos. O nosso quarto era adorável, espaçosos, confortáveis e modernos. O quarto era limpo, mas o nosso chuveiro não estava sugando corretamente, então eu pesquisada para e... Mais

O Meu marido e eu ficamos aqui por uma noite. Minha recepção na recepção foi muito bom com a equipe a ser simpáticos e prestativos. O nosso quarto era adorável, espaçosos, confortáveis e modernos. O quarto era limpo, mas o nosso chuveiro não estava sugando corretamente, então eu pesquisada para encontrar o ralo entupido com cabelo e sabão sujeira. Esta foi uma questão menor, mas prefiro não lidar com. Comemos no restaurante, Reflexões, para o jantar. Este é o lugar onde a propriedade é desilusão. Estávamos sentados às 7:20h. Serviço foi muito lento, com a gente espera longos períodos entre os cursos, as nossas sobremesas não chegar até às 9:30. Meu marido pedidos o fettuccine de ovos com lagosta, lula e camarão tigre, mas espaguete chegou em vez disso, sans qualquer lagosta e sem qualquer explicação. Meu marido fez menção que seu prato não era como ele ordenou, e fomos informados de que o chef não explicou que ele tinha acabado de fettuccine. Isto deve ter sido comunicada antes que nós pedimos, para que outra opção poderia ter sido feita. Pequenas coisas como comunicação entre cozinha e equipe de garçons, e, em seguida, comunicação entre as partes da frente da equipe e os clientes que percorrer um longo caminho para fazer refeições uma experiência mais agradável. O respeito que os clientes sabem a diferença entre fettuccine e espaguete, e normalmente irá responder em uma compreensão fashion se explica que a cozinha tem de sair de um ingrediente, ou é apressado etc. é garantido. Mais uma vez, quero dizer que o quarto foi adorável e penso que, com uma pequena adaptação, toda a experiência seria reforçada.

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“Nice looking resort with lots of activities but can be expensive. Doesn't include housekeeping! Staff need to step up.”

Start with the positives. The breakfast was nice daily. The grounds are really nicely maintained, beautiful place. Our room looked nice and modern and was clean upon arrival. The waterpark was great the kids played in there for hours. They also enjoyed the jumping pillow and mini golf. A playgrou... Mais

Start with the positives. The breakfast was nice daily. The grounds are really nicely maintained, beautiful place. Our room looked nice and modern and was clean upon arrival. The waterpark was great the kids played in there for hours. They also enjoyed the jumping pillow and mini golf. A playground for little kids under 5 or something for smaller children would be a bonus for the future. It did have a spider web type thing for older kids. We did however have an issue with ants throughout our stay in our room getting into our stuff. They did come and spray it once but they were still there. To stay at this hotel can be expensive. Regardless of what room you have or how much you pay, you do not get daily housekeeping. This really should be included for the amount of money it costs to stay here. We had a 4-night stay, and because there is no daily housekeeping, the towels, bathmats etc, go gross. We went to the swimming pool to return towels from our room and take more to use. There was also an incident at the waterpark where another child was injured and split her face open with blood everywhere. There were 2 Oaks staff standing at the kiosk a man and lady. I ran over to them and explained that the child had been injured and that they would need to get some first aid organised. There was absolutely no rush from either of them. The dad had to run and get a towel to stop the bleeding whilst the female staff member just stood there watching and talking to him. A few minutes passed, and she said she would need to go to the restaurant to get a first aid kit as there wasn't one at the waterslide kiosk. That is CRAZY! Firstly, there should be one at the kiosk. Secondly, you should have staff that have first aid training. Thirdly move your butt quickly when you can see a child has blood pouring out of their head! The hotel was lucky this wasn't my child because I would have shoved a rocket up the hotel's backside for how your staff handled this situation! My husband and our friend also ordered lunch from a different younger staff member at the waterslide area, and they said she was rude and treated them as if they had inconvenienced her by ordering meals. Then, when they asked if they picked them up at the waterslides, she rolled her eyes at them and told them they had to go to the pool bar in 10 minutes. We hadn't stayed at your resort before, so we weren't aware of the process. She could have been more polite and informed the guests of the process

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