Club Marvy

“Family holiday”

Great weeks holiday as a family. Beautiful surroundings… felt the accommodation was beautifully nestled in nature. Olive trees, pomegranate etc everywhere. The buildings and pathways were aesthetically pleasing, Beautifully kept communal areas and rooms with fantastic views. There was lots on offer… Mais

Great weeks holiday as a family. Beautiful surroundings… felt the accommodation was beautifully nestled in nature. Olive trees, pomegranate etc everywhere. The buildings and pathways were aesthetically pleasing, Beautifully kept communal areas and rooms with fantastic views. There was lots on offer for all the family. Kids club for the little ones, teen area for the bigger kids, great slides and splash park. The gym was great with lots of equipment. Evening shows were very good too. Only disappointment was there were a couple of evening where there was no show and instead a DJ was on. Unfortunately this was on the adults only beach which meant those of us with children had no access and had to enjoy the music from afar. Maybe the DJ could be placed centrally for all to enjoy? The food was excellent in the main restaurant, possibly the best all inclusive buffet we have ever had. So much choice, fresh cooked meats and seafood, endless salads. It was truly brilliant. The a la carte restaurants were of high quality too and added an element of more intimate service. A highlight for me was the jazz brunch on Sunday. Excellent location beachside, brilliant musicians and different options for brunch rather than the regular breakfast. It felt extra special and all included in the price. Service overall was really good, never waited long for a drink. We sat in the same area a few days running (infinity pool) and one of the bar tenders remembered our order from the day before and brought drinks to us before we had chance to ask. Truly excellent. Overall a wonderful family break where we could relax, be well fed, given great cocktails and spend some much needed time together somewhere beautiful. Would recommend!

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“One can rescue very good”

I was with the RTK meeting as travel agent. The place is really nice, room very good, food at the buffets was excellent, only on saturday evening the food at the "glamour night" was cold- evrything. And the disk jockey in the lobby was not ok, because we had room 1129 which is only 10 metres from t… Mais

I was with the RTK meeting as travel agent. The place is really nice, room very good, food at the buffets was excellent, only on saturday evening the food at the "glamour night" was cold- evrything. And the disk jockey in the lobby was not ok, because we had room 1129 which is only 10 metres from the DJ away, and therefore could not sleep until 2.00 in the morning Employees all very friendly and fast

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“Lovely hotel but requires improvement to be a 5 star.”

This hotel was lovely and we had a great time. Just for context we travelled as a large group. (8 adults and 1 child) We were travelling as 4 of the adults turned 30 this year and we did a group holiday to celebrate. I spoke with the hotel in advance to advise them of this to see if we could have… Mais

This hotel was lovely and we had a great time. Just for context we travelled as a large group. (8 adults and 1 child) We were travelling as 4 of the adults turned 30 this year and we did a group holiday to celebrate. I spoke with the hotel in advance to advise them of this to see if we could have a happy birthday in the room. They said they would do this and it was confirmed months in advance and then re-checked a couple of days before we travelled but unfortunately we only had a bottle of wine and a note in our room and it was addressed to me rather than my partner so this was a little disappointing. The rooms were lovely, very spacious with the bed and the sofa, loved the desk area with the lit mirror! The decor was very calming, with lovely robes and towels - it made a lot of difference than the typical white bleached towels you get in other hotels. We really liked this touch! The fridge however, seemed about 10 years old and was extremely dirty, it was well-stocked and replenished everyday but it was just very old and would have been nice to have a new fridge that matched the hotel. The main buffet restaurant for breakfast, lunch and dinner was absolutely amazing. We all agreed that this was probably the best buffet we have been to in an all inclusive resort and the options were amazing with fresh cooking stations and an amazing variety. Usually the desserts in these buffets can be very tasteless and boring but they were amazing here and everything felt homemade. The pizza restaurant by the pool was also a great touch, the pizzas were amazing. We dined here once for dinner and once for lunch and absolutely loved it! The a la carte restaurants were not great in our opinion, we went to the steak one which you had to pay for and though there were lots of courses with lots of food the quality was not very 5 star, and the steak was not to a high standard that you would expect for 70 euro per person. We would have preferred less food that was high quality. The boa restaurant again, was not amazing but was fine. Finally the iskele restaurant was not great either, the location was lovely right on the beach but none of us enjoyed the options here but it could have been our taste. Unfortunately they did not have any availability for the fish restaurant so we did not dine here. The pool was beautiful! We spent most of our days at the infinity pool and it was absolutely beautiful. The views and the sunset here were amazing and is definitely one of the hotels highlights. The main downside was how cold the water was, as we went in October this is to be expected however, it may be worth having this heated in the colder months as it was a bit frustrating not being able to get in it. The Luvi bar was lovely and the staff were amazing - this was really the only place you could get a nice drink with good service. We spent most our evenings here. I had a massage in the little huts by the beach and it was beautiful. The massage was amazing and the views were to die for. It had a whole in the ground to watch the waves crash as you relax. Would definitely recommend. Now to the parts that unfortunately let the hotel down: The first and most disappointing part was the service. We really felt like the service lacked pretty much everywhere, from the golf buggy drivers to the pool staff, bar staff and restaurant staff. We found it extremely hard to communicate with people as a lot of people could not understand English, which I completely understand that we are not in England but for a 5 star resort with international guests, you expect that more people would be able to understand you. I asked for water at the buffet restaurant and was met with a very aggressive “NO!” because I don’t think she understood me. The drink service by the pool was a bit of a shambles, they have a QR code where you can order directly to your sun lounger but it was a 50/50 chance your drink was going to turn up and the times that it did turn up you could be waiting over an hour. This was very frustrating and we did constantly get up to go to the bar to get a drink but even this took a long time and not what you expect when you want to relax at a 5 star resort. I had spoken to them via WhatsApp numerous times but unfortunately the service never improved. Due to the length of time it took to get a drink, a lot of the time we just didn’t bother, which isn’t how it should be at an all inclusive. Also, though they could make classic cocktails, they didn’t have them on the app, so they were not even possible to order. The cocktails were not very nice, despite their Instagram making them look amazing. We were all very excited to try their cocktails after seeing their social media as it can be quite difficult for some all inclusive hotels to make good cocktails but they just were not good and even after ordering the same cocktail continuously, it tasted different every time. The bar staff always seemed confused and disorganised. This is a minor detail but the glasses were just horrible, the wine glasses they offered at dinner were short stumpy (Wetherspoon style) glasses which is just not what you expect at a 5 star hotel. They were very canteen like. I know some people may not agree, but this impacts how much you enjoy the drink and they just felt cheap and horrible. We all had a Hugo spritz on the beach one evening and it was served in a glass mug, very strange. Overall, we just feel as though service really needs to be worked on and the finer details need to be nailed. It seems they spend a lot of money and time on their Instagram and photos but it just doesn’t live up to your expectations when you get there. I know we went in October but we don’t feel as though this is an excuse, the staff should be 5 star for the whole duration that they are open otherwise they should close.

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